Patient Reviews

"Last update: after going back for my 4th time in all and seeing Dr McFadden the last 2 times. I believe I’m finally getting the results I wanted. I appreciate him taking his time perfecting how the Botox works for me personally. Everyone is different and perfection sometimes takes time and patience. Trust the process. I also love that this establishment does not make you wear mask but yet gives you the option to wear one or if you want to ask them to wear one, they will. The choice should be yours. I think everyone should follow these same protocols. I give extra star just for that alone. Great job at being a leader during these times and providing great service at the same timeThis will be lengthy!I just went in for Botox and possibly fillers. Ive been to few places including Med Spas for botox and lived all over so I am aware on how Botox works The 1 thing I didn’t like about this office was lack of communication especially with me being first time customer. I was never told prices, deals or anything, I got 35 units in 3 different areas at my first appointment because I was told he wanted to be conservative, I made it clear I liked nothing to move but was told we can always do more. I never had a day where the areas I received Botox didn’t move so the next week I called and was told they did free touch ups and was made an appointment for 2 weeks out. At my follow up I got 15 more units per doctor and I added a “lip flip” which I knew would be extra. I walked out paying way more then expected. I’ve never paid for touch ups in past at other places I was never told prices or that id be paying for anything other then the “lip flip” I was shocked but paid and left hoping this time I’d achieve no movement. After this “touch up” I still saw movement in all areas where Botox was placed.I started calling to ask them questions and no one answered, I even left a VM(no one ever called me back) the next week I tried calling A few more times and I finally spoke with lady and explained my situation. I just wanted to ask their office policy and few questions on Botox etc. I felt rushed and I didn’t even receive an apology from them not returning my call. She told me their touch ups consist of 3 units!! 3 units is all you will get free at a 2nd appointment with ACS!Here I am 6 weeks later 50 units later from 1st appointment and everything moves and my glabeller area never once was “frozen” It never paralyzed that area at all. It was as if that area wasn’t even given Botox. In the past I’ve always been able to achieve no movement in that area but not here. 600$ later and it’s as if I got nothing done. Also, my lipflip lasted 1 week. I don’t recommend it. It’s not worth the money.Lastly, when calling I felt like they didn’t have time for me or to answer any questions nor did I feel like they cared, while I was asking her questions she was having conversation with someone in office and didn’t ask me to hold or anything. I save for months to get Botox, it’s something I treat myself to when I can. At previous places I’ve never had a problem with achieving no movement and if I did need touch ups, I was always given more for free or some sort of deal while being treated equally. I had high hopes for ACS and wish them the best. I couldn’t find an email to send my experience with so this is where it went unfortunately.Update: was asked to come in to re-do Botox. I wasn’t expecting anything out of my review but was happy to hear they wanted to do anything they could to make sure I was happy. Will repost again with updates."